Ebook Frequently Asked Questions

Is my ebook only available electronically or will I receive a hard copy too?

All of our products are delivered electronically. However, if you prefer to read a hard copy, it is possible to print most of them off. Unfortunately our ebooks are not currently available in printed versions.

To print the book, open up the document. Place your mouse over the text and right click and hold your mouse button. A menu should appear with the 'Print' option on it. Drag your mouse down to select that option and then release the mouse button.

I have a Mac computer and I can't open the .exe file. What can I do?

Unfortunately our main ebook security system isn't compatible with Mac's. Please e-mail customer service and request a Mac compatible file.

I have been locked out of the electronic version of this book. What can I do?

There are various reasons you may not be able to access your ebook. Not all of them relate to your being locked out of the system. The best thing to do is e-mail customer service and ask them to investigate for you.

I've changed my PC and I can't access the book any longer. What should I do?

E-mail customer service and ask them to reset your licence for you. That will allow you to use your ebook on your new PC.

My PC crashed/had a serious fault and I can't access the book any longer. What should I do?

If you still have your original file, simply e-mail customer service and ask them to reset your licence. If you have lost your original ebook file, ask customer service to re-direct you to the appropriate purchase page and ask for your licence code to be reset as well.

I'm not able to play the audio files that came with the ebook.

1. Ensure you have the latest free version of RealAudio player downloaded an installed. Click on the appropriate link below to access the latest version download.

2. Ensure that your version of RealAudio player is functioning properly by seeing if you can listen to some test audio files and then exploring your problem in Real Player's customer support area

3. If you've been through the above steps, please e-mail customer service for further support.

I tried to download the RealAudio player but the asked for my credit card details.

There are 2 versions of RealAudio player. One is free and the other requires you to pay to download it. Ensure you are trying to download the free version of RealAudio player. If you are, you won't be asked for your credit card details. You can download the appropriate files by following the links below and looking for the 'free' version.

The computer I use at work would not allow me to download the course I just bought.

Many work IT systems restrict what you are and aren't able to access. Unfortunately this is beyond our control. If you aren't able to access your book at work and don't have a PC at home, you may be able to ask a friend or family member to use their PC so that you can download and print off the book.

I'm reluctant to download .exe's over the internet

.exe files are sometimes used to spread viruses on the internet. Our .exe files are a necessary part of our ebook security system and they are not any threat to your PC security. However, it is always good practice to scan all files that you download from the internet with an up to date virus scanner.

I've lost my licence code. How can I find out what it is?

Please e-mail customer service and tell them what product you purchased and ask for your licence code to be re-sent.

I've opened the book on my work PC OK, but now it won't let me open it on my home PC.

The security system we use only allows one PC to use one licence. If you need to read the book on two PC's, please contact
customer service to request a second licence.

I purchased 2 books, but haven't received a licence code for either of them.

Sometimes our system gets confused! Technology, eh? Please e-mail customer service and let us know. We'll send you out an e-mail with your licence codes as soon as we can.

My virus checker has flagged up that the ebook file contains a virus!

If you would like confirmation that the file is virus free you can visit the following sites, upload the file and run their checker:

Kaspersky.com

Virus.org

Or, feel free to search online to find another virus scanner using the search term 'online virus scanner' (or something like that.)

The file is an .exe file. These files are occasionally used to hide viruses but not in our case! A few commercially available scanners may have more cautious settings (McAfee is the only one we've had reported so far flagging it as a potential virus). Please let us know if you're experiencing this problem using something other than McAfee.

What our file actually does when it's first opened, is check the computer it's been opened on and notifies our security company of that. It then means that our ebook's cannot be copied and used on other people's computers.