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The Quality of Your VoiceRemember the research I was quoting at the beginning? That 38% of your communication is in how you say things. Well that gives you some idea of how important this section is. Take a witty conversation, one that has made you laugh in the past. Imagine that you are listening to it again. Listen to it first in a soft, lilting Irish accent. One with lots of expression, emphasis, variation in tone. It's stop/start. A slightly rough edge to it. You could listen to it all day. Particularly given that you're laughing along as you go. Now this person - you could fall for! Now listen to it again. To mono-tone Nigel or Nigella. It's one speed, one tone, nasally whining, never-ending, without passion, no emphasis, endlessly boring, get me out of here... NOWWWW! Same words, but a lot different in terms of the feelings that you generate as a result of the communication. That difference is why you must be aware of, and if necessary learn to play with, the quality of your voice characteristics. Next
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